“Extended support hours,” a support of several hours outside normal business hours that can be made available to the licensee. Extended periods of assistance are left at the discretion of the licensee and may be made available to the licensee for an additional fee. If the service protection withdraws at any time, the licensee may charge you a reactivation fee to verify the products before a new agreement is reached. During the duration of this maintenance contract, the licensee will maintain the covered software by making available to the licensee all updates and software extensions of the covered software (“updates”) proposed by the licensee as part of its general maintenance policy. All updates made available to the licensee by the licensee pursuant to the terms of this maintenance contract are subject to the terms of the Master Software License Agreement.